AcoLeads
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AI assistant for Facebook Messenger

AI replies to customers. You close the deal.

AcoLeads staffs your Page 24/7: grounded answers from your knowledge base, automatic lead scoring, and handoff to a human at the right moment.

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AcoLeads dashboard: overview of conversations, leads and the AI assistant

AcoLeads trust points

  • Replies in secondsYour Page is staffed 24/7, including after hours.
  • Secure webhooksHMAC SHA-256 verification, aligned with Meta policy.
  • Grounded KBAI answers from real business knowledge, with sources.
  • Automatic lead scoringScores 0–100 and moves qualified leads into pipeline.

Problem → Promise

After-hours messages become lost deals. AI handles the default path. Humans step in only when it matters.

Weekends, evenings, busy team moments — every slow reply can push a buyer out of your pipeline. AcoLeads staffs your Page 24/7, keeping response quality steady while knowing when to bring a human in.

When no one is staffing your Page

  • Messages sit unansweredAfter-hours buyers do not get the answer they need in time.
  • Leads cool before reaching pipelineBuying intent and contact details get buried in conversation history.
  • Teammates step in without contextThe team rereads the thread before understanding what the buyer needs.

AcoLeads promise

The AI assistant reads your business knowledge, answers with the right facts, creates leads, and hands off with full context once a buyer is ready.

  • Grounded answersNo source means no claim — the assistant hands off instead of guessing.
  • Automatic lead qualificationLead score, buying intent, and pipeline state update from the conversation.
  • Handoff at the right momentPricing questions, phone numbers, or out-of-scope requests bring a teammate in with the transcript.

How it works

The customer sends one message. Four steps run on their own.

From the moment a message reaches your Page until your team takes the handoff, every step follows the business knowledge you loaded — no one has to stand watch.

Operating flow diagram: a customer messages, the AI agent replies and builds the lead record with its sales stage.

Conversation

Minh Anh10:24

Hi AcoLeads, I'd like to check my order status and get a quote for the CRM product.

AI AgentAI Agent10:24

Of course! I'll look up the details and send a full quote to your email within a few minutes.

Type a message...

Connection interrupted

Route not found

AI Agent

Active

Lead

AcoTech Solutions

contact@acotech.vn

+84 912 345 678

  • Potential customer
  • CRM
  • Interested

Stage

  1. New
  2. Contacted
  3. Consulting
  4. Quoted

  1. A customer messages your Page

    AcoLeads picks it up instantly — after hours and weekends included, no message left waiting.

  2. AI reads and replies

    The assistant answers from the knowledge you loaded — right facts, right brand voice.

  3. Profile and lead score, created automatically

    Contact, conversation, a 0–100 lead score, and pipeline stage update as the chat unfolds.

  4. Handoff when it matters

    Price questions, contact details, or out-of-scope asks bring your team in with the full transcript, right on the dashboard.

Core features

More than replying to messages. One platform for conversational operations.

Six building blocks cover the full conversation lifecycle — from the first message to a qualified lead in your pipeline.

  • AI assistant on your Page 24/7

    Replies to customers instantly with your business knowledge, even outside working hours.

  • Multi-channel conversation inbox

    Messenger, Telegram, and webchat merge into one inbox, updated in real time.

  • Lead qualification & scoring

    Spots potential buyers, scores them 0–100, and pushes them into your pipeline.

  • Smart handoff

    AI hands the conversation to your team at the right moment, with full context attached.

  • Knowledge & self-learning

    Upload documents for grounded, sourced answers; unanswered questions are logged for review.

  • Full control, no code

    Change AI models, canned replies, and agents right on the dashboard.

Why the AI is trustworthy

Grounded answers — no guessing, no false promises.

AcoLeads' AI only answers from the business knowledge you load. Without a source, it asks to hand off to your team instead of guessing. Unanswered questions are logged so you can fill the gap — next time the AI answers.

No source — no claim
A hard guardrail blocks fabricated answers. The AI only states what your knowledge confirms.
Every answer is backed by your knowledge
The AI checks the documents you loaded before replying — right facts, right brand voice.
Unsure? It hands off to a human
Outside its knowledge, the AI hands the conversation to your team with full context — never a guess.
Learns from knowledge gaps
Unanswered questions are logged in the dashboard. Fill the gap once, and the AI answers from then on.
A real conversationAcoLeads AI

Customer: How long is the warranty on your products?

AcoLeads AI: Products come with a 12-month warranty, plus a 7-day replacement for manufacturer defects. (Source: warranty-policy.pdf)

Customer: Do you install in Da Nang?

AcoLeads AI: I don't have confirmed information on that yet — let me hand you over to a teammate right away.

Logged as a knowledge gap — add the answer once and the AI handles it next time.

Multi-channel

Customers message everywhere — your team works one inbox.

Facebook Messenger, Telegram, and Webchat on your website — every conversation lands in a single inbox, updated in realtime, nothing slips through.

  • Facebook MessengerPrimary channel — the AI staffs your Fanpage and replies inside Messenger.
  • TelegramConnect a Telegram bot — same AI, same knowledge base.
  • WebchatA chat widget embedded directly on your website.
AcoLeads InboxRealtime
  • Facebook MessengerNgoc TramHow many Fanpages does the Growth plan cover?Just now
  • TelegramMinh KhoaDo you support VAT invoices?2 min
  • WebchatWebsite visitorI'd like to book a demo for my company.5 min

Operator console

Your team works on a single screen.

Real captures from the AcoLeads dashboard — conversations, leads, and AI configuration live in one place, no tool-switching.

AcoLeads dashboard: two-pane inbox with conversation list, message thread, and customer panel
Conversation inbox — Conversation list, chat thread, and customer profile on one screen — the AI replies, your team monitors and takes over when needed.
AcoLeads dashboard: leads table with scores, stages, and each customer's intent
Lead pipeline — Prospects scored 0–100 by the AI and staged automatically.
AcoLeads dashboard: AI agent editor showing the running kernel and version history
AI agent editor — Inspect and change the prompt, model, and versions — effective immediately, no code.

FAQ

Before you start, here's what people usually ask.

Ready to put AI on your Page?

Connect your Fanpage, load your business knowledge — the AI starts answering customers today.

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No credit card required · Free consulting & onboarding

“We built AcoLeads on one rule: the AI answers only from the knowledge you load — no source, no claim. When a customer needs a human, your team takes over with full context.”

The AcoLeads team

8 Sync Dev